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At CDNY Deals, your satisfaction is important to us. We take great care in selecting and packaging each item, but if you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

  • You may request a return or exchange within 7 days of receiving your order.
  • Returned items must be in their original, unused condition and in saleable packaging to qualify for a refund or exchange.

How to Start a Return

  1. Contact our customer service team or fill in the Returns & Exchanges form within 7 days of receiving your item. (Click Here)
  2. Include your order number, reason for return, and photos if applicable.
  3. Once approved, you’ll receive return instructions including the return shipping address.
  4. You will be responsible for paying for your own shipping costs for returning your item.

Restocking Fee

  • Returns requested after 7 days are subject to a 20% restocking fee.
  • Items returned without prior approval may not be accepted.

Refunds

  • Refunds are processed after the returned items are received and inspected.
  • Refunds are issued to the original payment method, excluding shipping charges and restocking fees (if applicable).

Non-Returnable Items

  • Personalized or special-order items cannot be returned or exchanged.
  • Items damaged due to misuse or improper installation are not eligible for return.